1 Who and what RCH is
A 501(c)(3) voluntary non-profit, independent, standalone general acute-care hospital — founded 1904, on its Terracina Blvd. campus since 1929.
| Identifier / attribute | Value |
|---|---|
| Address | 350 Terracina Blvd, Redlands, CA 92373 (San Bernardino County) |
| Hospital type / ownership | Acute Care Hospital · Voluntary non-profit – Private (independent 501(c)(3)) |
| Emergency services | Yes — Basic-level Emergency Department |
| CMS Certification Number (CCN) | 050272 |
| CA HCAI / OSHPD Facility ID | 106361308 |
| California license number | 240000191 (status: Open) |
| IRS EIN | 95-1643347 |
| Accreditation | The Joint Commission — accredited (active) |
Sources: CMS Provider Data Catalog (CCN 050272); CA HCAI facility page & Annual Utilization Report; City of Redlands ACFR FY2024-25 (Schedule 16, Principal Employers); ProPublica Nonprofit Explorer (EIN 95-1643347); RCH Community Benefit Plan FY2023; The Joint Commission Quality Check.
2 Ratings, outcomes & safety
CMS rates RCH 2 of 5 stars overall today and 3 of 5 on patient experience. Mortality and readmission outcomes are mostly in line with national rates — with one flag: stroke mortality is rated worse than national.
CMS overall star rating — history
| Period | Overall stars | Source |
|---|---|---|
| Current (live Care Compare, 2025–26) | 2 / 5 | CMS Provider Data Catalog |
| 2019 refresh (announced Feb 2020) | 4 / 5 | RCH press release |
| Hospital "Awards" page (cited 2024) | 4 / 5* | RCH website |
*Self-reported on the hospital's marketing page; not reflected in the current CMS dataset.
30-day mortality & readmissions (CMS, measure window 2021–2024)
| Condition | Mortality rate (%) | vs. national | Readmission ratio | vs. expected |
|---|---|---|---|---|
| Heart failure | 9.9 | No different | 0.95 | Better |
| Pneumonia | 14.9 | No different | 1.00 | As expected |
| COPD | 10.0 | No different | 0.98 | Better |
| Stroke | 18.5 | Worse | — | — |
| Hip / knee replacement | — | — | 0.96 | Better |
Readmission ratio = Excess Readmission Ratio; below 1.0 is better than the CMS-expected rate. Hospital-wide readmission rate 14.6% (state/national ~14.7%). Hip/knee complication rate 4.5 (no different); PSI-90 safety composite 0.96 (no different). Source: CMS Provider Data Catalog (Complications & Deaths, HRRP); CalHospitalCompare.
Healthcare-associated infections — SIR (2024–25)
Standardized Infection Ratio: 1.0 = expected, below 1.0 is better. All measures rated "no different than national."
Bar length scaled to a 1.5 reference. well below expected near expected above expected. Source: CMS Provider Data Catalog (HAI, 07/2024–06/2025).
Timely & effective care
Source: CMS Provider Data Catalog (Timely & Effective Care, 2024–25); CalHospitalCompare (CMS-derived patient experience).
Leapfrog Hospital Safety Grade — history
| Release | Grade |
|---|---|
| Fall 2021 | A |
| Spring 2023 · Fall 2023 · Spring 2024 | C |
| Fall 2024 → Spring 2026 | Not Assigned |
RCH has declined to participate in the recent Leapfrog Hospital Survey, so Leapfrog stopped assigning a grade from Fall 2024 onward. Source: hospitalsafetygrade.org; Fall 2021 "A" per RCH/IECN coverage.
3 Revenue, expenses & net assets
A ~$400M/year operation. IRS Form 990 filings show revenue climbing from ~$261M (2011) to ~$418M (2023), with operating results that swing modestly around break-even before non-operating gains.
IRS Form 990, fiscal years ending ~Sept 30
| FY | Total revenue | Total expenses | Net assets | CEO comp |
|---|---|---|---|---|
| 2024 | $407.1M | $415.7M | $57.5M | $1.17M |
| 2023 | $418.3M | $402.1M | $64.8M | $0.82M |
| 2022 | $392.0M | $397.3M | $47.8M | $1.10M |
| 2021 | $365.6M | $377.0M | $55.9M | $1.04M |
| 2020 | $372.7M | $348.2M | $68.0M | $1.04M |
| 2019 | $372.8M | $388.2M | $43.1M | $0.95M |
| 2018 | $349.6M | $371.3M | $57.6M | $0.94M |
| 2017 | $319.5M | $311.1M | $79.8M | $0.87M |
| 2016 | $304.4M | $295.9M | $69.7M | $0.66M |
| 2015 | $315.3M | $306.3M | $60.7M | $0.82M |
| 2014 | $288.3M | $304.0M | $51.3M | $0.88M |
| 2013 | $285.5M | $279.2M | $66.6M | — |
| 2012 | $277.7M | $258.0M | $59.8M | — |
| 2011 | $261.0M | $259.5M | $49.6M | — |
Source: IRS Form 990 via ProPublica Nonprofit Explorer (EIN 95-1643347). CEO = James Holmes (President/CEO). Machine-parsed — confirm headline figures against source filings before external use.
California HCAI & community benefit (latest)
Source: CA HCAI facility disclosure.
Source: RCH Community Benefit Plan FY2023.
4 Volume & throughput trends
California HCAI's Annual Utilization Report is the authoritative multi-year source. The clearest trend: inpatient volume falling, ED volume rising — the classic outpatient/ambulatory shift that makes the case for the Redlands Health primary-care & care-at-home strategy.
| Metric (calendar year) | 2018 | 2022 | 2024 |
|---|---|---|---|
| Total licensed beds | 229 | 229 | 211 |
| Total inpatient discharges | 13,946 | 10,180 | 9,604 |
| Total patient (census) days | 49,101 | 44,760 | 43,416 |
| Average length of stay (days) | 3.5 | 4.4 | 4.5 |
| Total ED visits | 38,904 | 52,739 | 55,847 |
| Newborns (births) | 2,161 | 1,689 | 1,336 |
| Inpatient surgeries | — | 3,066 | 2,854 |
| Outpatient surgeries | — | 3,299 | 3,871 |
ED visits — rising
Inpatient discharges — falling
Source: RCH Community Benefit Plan FY2023.
Source: CA HCAI / CHHS Open Data — Hospital Annual Utilization Report pivot tables (2018, 2022, 2024). Bar lengths are scaled within each chart for visual comparison.
5 What the data says for the strategy
6 Sources
- CMS Care Compare & Provider Data Catalog — Redlands Community Hospital, CCN 050272 (overall star, HCAHPS, mortality, readmissions, HAI, timely & effective care): data.cms.gov/provider-data · medicare.gov/care-compare
- California HCAI / CHHS Open Data — Hospital Annual Utilization Report pivot tables (2018, 2022, 2024) & RCH facility disclosure page: hcai.ca.gov · data.chhs.ca.gov
- IRS Form 990 via ProPublica Nonprofit Explorer — EIN 95-1643347 (2011–2024): projects.propublica.org/nonprofits
- Leapfrog Hospital Safety Grade — letter-grade history: hospitalsafetygrade.org
- The Joint Commission — Quality Check accreditation: qualitycheck.org / jointcommission.org
- CalHospitalCompare — patient experience & outcome measures (CMS-derived): calhospitalcompare.org
- RCH 2023 Community Benefit Plan; RCH Awards & About pages: redlandshospital.org
- City of Redlands ACFR FY2024-25, Schedule 16 — Principal Employers (1,847 employees): held locally as redlands_acfr_2024-25.pdf
Full research brief with every line-item citation: rch_hospital_data.md · time-series data: rch_quality_scores.csv, rch_financials_utilization.csv.