Glossary & build guide

Definitions & What It Takes to Build

Every term on The Pathway, in plain language — plus, for each structure, the human capital it takes to stand up and to operate. Read "stand up" as the launch/licensing core, and "operate" as the ongoing org that scales with covered lives.

How to read the staffing numbers FTE ranges are illustrative planning estimates, not a staffing plan. The single biggest swing is build vs. rent: nearly every health-plan function (claims, UM, pharmacy, call center) can be delegated to a TPA / BPO vendor — which slashes internal headcount but adds per-member-per-month vendor fees. The numbers below assume a lean, delegate-heavy build typical of a provider-sponsored startup, with an internal core that manages vendors rather than doing everything in-house. Validate with a health-plan operations consultant and counsel.

AStructures & licenses

These are the vehicles you actually build — each has a real org behind it. Ordered lightest to heaviest, mirroring The Pathway.

Direct-to-employer contracting Stage 1 · lightest

Selling care directly to self-funded employers — bundled/case rates, centers of excellence, on/near-site clinics — with no license required.

Human capital
To stand up~2–5 FTE — a business-development/contracting lead, a data analyst (or consultant actuary), and account management; plus a clinical team for any near-site clinic.

1206(l) Medical Foundation Stage 2 · Track A

A nonprofit (501(c)(3)) foundation that operates clinics and delivers care through a contracted physician group — the California-legal way for a hospital to have an "employed-equivalent" medical group (Sutter, Sharp, Scripps use it).

The statutory bar is high: the group must be 40+ physicians, ≥10 board-certified specialties, ≥⅔ full-time, and the foundation must conduct medical research and health education. This is a multi-year build, not a quick stand-up.

Human capital
To stand upFoundation formation team — Executive Director, CFO, contracting/legal, a governance board — plus the heavy lift of recruiting the 40+ physician group and a research/education function.
To operateThe 40+ physicians + clinic staff at roughly 3–5 support FTE per physician (MAs, front desk, RNs, schedulers) ⇒ on the order of 150–250 staff for a 40-MD foundation, plus foundation administration.

Friendly-PC + MSO Stage 2 · Track A

Two paired entities. A physician-owned Professional Corporation (PC) employs the doctors (satisfying the Corporate Practice of Medicine rule); a Management Services Organization (MSO) — which RCH can own — provides all the non-clinical back office under a management agreement.

The MSO is where RCH builds capability and captures economics without illegally controlling clinical decisions. SB 351 (2026) limits what the MSO may control — clinical judgment stays with the PC.

Human capital (the MSO)
To stand up~10–25 FTE — revenue-cycle/billing, credentialing, payer contracting, IT/EHR, HR/payroll, plus MSO leadership. The PC needs only its physicians + a governing physician-owner.
To operateScales with the number of providers/practices managed — RCM and credentialing teams grow with claim and provider volume.

Clinically Integrated Network (CIN) / IPA Stage 2 · Track A

A network of independent physicians aligned around shared quality, data, and care standards. A genuine CIN is the only lawful way independents can jointly contract with payers (otherwise it's antitrust price-fixing).

This is how you aggregate the doctors Optum/Beaver doesn't own — capital-light, fast, but requires real clinical and financial integration to hold together.

Human capital
To stand up~5–15 FTE — a Medical Director, network/contracting lead, quality lead, care-management lead, and data analytics — plus a physician governance council and an analytics platform.
To operateGrows with attributed lives; care managers and analysts are the main scaling roles.

Knox-Keene Act the rulebook

The California law (Health & Safety Code §1340 et seq.) that governs anyone who bears risk for arranging health care. Administered by the DMHC.

It's not a single thing you "get" — it's the statute under which you obtain a license (full or restricted) and which sets network-adequacy, solvency, grievance, and utilization-management rules. Think of it as the operating system; the two licenses below are the versions you run.

Restricted / Limited Knox-Keene license (RKKL) Stage 3

A lighter license to bear global risk as a sub-contractor to an already-licensed plan — you take capitation and pay providers, but you don't sell your own insurance products.

This is how a provider org takes full risk without becoming a full insurer. You contract under a licensed plan, which keeps the member-facing insurance functions; you run the risk and provider economics.

Human capital
To stand up~5–10 FTE core — Medical Director, a finance/solvency lead, a UM/care-management lead, a provider-relations lead, a compliance lead — plus actuary & counsel.
To operate~15–40 FTE depending on what's delegated (claims/UM can be vendor-run): UM & care management nurses, claims oversight, provider relations, finance & DMHC solvency reporting, compliance.

Risk-Bearing Organization (RBO) Stage 3

The DMHC's term for a physician-controlled group/IPA that takes capitation and is responsible for processing and paying provider claims. The thing an RKKL licenses.

RBOs must meet financial solvency rules — a minimum cash-to-claims ratio of 0.75 and positive working capital — and file quarterly and annual financials with DMHC. Most oversight is delegated through the contracting health plan.

Human capital
Key rolesMedical Director, claims/finance team (or a delegated TPA), care management, provider contracting, and a controller who owns the solvency reporting. Overlaps heavily with the RKKL org above.

Full-service Knox-Keene license = your own health plan Stage 4

The license to operate a health plan that sells coverage directly to employers and individuals and bears the insurance risk. The "own the plan" endgame.

You must prove to DMHC that you have the network, the money (reserves), and the operational machinery to enroll members, authorize care, pay claims, handle grievances, and stay solvent — and keep proving it with annual filings. This is a real insurance company.

Human capital
To stand up~10–20 FTE core over a 12–24 mo licensing runway — Plan CEO/Administrator, Medical Director (CMO), Chief Compliance Officer, CFO, network lead — plus paid specialists: Knox-Keene counsel, a credentialed actuary, and licensing consultants.
To operate~60–150+ FTE at modest scale across UM/care management, claims, member services/call center, provider contracting & credentialing, compliance, grievances & appeals, finance/actuarial, quality (HEDIS/NCQA), pharmacy, IT/enrollment, and sales. Delegate-heavy: a ~25–50 FTE internal core overseeing TPA/PBM/UM vendors.
Scales withcovered lives (call center ≈ 1 rep / 2–3k members; claims & UM scale with volume).

Third-Party Administrator (TPA) rent, don't build

A vendor that runs the back office of a health plan — claims processing, enrollment, member services, often UM — for a per-member fee.

You almost always buy this rather than build it, especially early. It's the lever that lets a lean internal team operate a real plan. The "human capital" here is a small vendor-oversight team, not a department.

Human capital
Internal~2–5 FTE to manage the TPA relationship, SLAs, and data — the cost shows up as vendor PMPM fees, not headcount.

BKey concepts

Corporate Practice of Medicine (CPOM)

California's prohibition on corporations practicing medicine, employing physicians to practice medicine, or controlling clinical judgment. The reason RCH can't simply hire PCPs — it must use a foundation or PC+MSO.

Capitation / global risk

Capitation = a fixed per-member-per-month payment to cover defined services, regardless of utilization. Global risk = taking both the professional (physician) and institutional (hospital) capitation — the point at which a Restricted Knox-Keene license is triggered.

Network adequacy & timely access

Enforced DMHC standards a licensed/risk-bearing network must meet: ≥1 primary-care physician per 2,000 enrollees, PCP within 15 miles / 30 minutes, non-urgent primary-care appointment within 10 business days, with annual reporting. This is why physician supply is the gating constraint.

Tangible Net Equity (TNE) / reserves

The minimum capital cushion a plan/RBO must hold so it can pay claims even in a bad year. A core reason "own the plan" needs real capital, not just will.

Stop-loss insurance

Catastrophic coverage a self-funded plan or risk-bearer buys to cap its exposure on any single large claim — essential before taking real risk at small scale.

ASO · PMPM · MLR

ASO (Administrative Services Only) = a carrier/TPA runs the plan but the employer bears claims risk (how RCH's current Cigna plan works). PMPM = per-member-per-month, the unit of plan economics. MLR = medical loss ratio, the share of premium spent on care — the core profitability dial under risk.

CThe regulators

DMHC Dept. of Managed Health Care — licenses and regulates health plans and risk-bearing organizations (Knox-Keene). Your main regulator on Track B.
CDPH Dept. of Public Health — licenses the hospital itself (general acute care; Title 22).
HCAI / OSHPD Health Care Access & Information — seismic/building review, community-benefit and charity-care reporting.
OHCA Office of Health Care Affordability — cost-growth targets and 90-day material-change transaction review (AB 1415, 2026).
CA Attorney General Must approve sales / control changes of nonprofit health facilities (Corp. Code §5914).
Medical Board of California Enforces CPOM and physician licensure.

DThe human-capital ladder

Tying it together — roughly what each pathway stage takes. Stand-up = launch core; operate = steady-state at modest scale (delegate-heavy).

StageVehicleStand-up coreOperate (modest scale)First key hires
1 Direct-to-employerRCH contracts2–55–10BD/contracting lead, data analyst
2 Delivery networkFoundation or PC+MSO + CIN10–25150–250*Med Director, MSO ops, credentialing, RCM
3 Take riskRBO / Restricted Knox-Keene5–1015–40Med Director, UM nurses, solvency controller
4 Own the planFull Knox-Keene plan10–2060–150+Plan CEO, CMO, CCO, CFO + actuary/counsel

*Stage 2's large number is mostly clinical staff for a 40-physician foundation (3–5 support/MD); a PC+MSO + CIN path that aggregates existing independents is far lighter on net-new hiring. Numbers are illustrative — the build-vs-rent choice moves them dramatically.

The honest headline on human capital The license fees and legal work are not the hard part — the org is. A full provider-sponsored plan is, functionally, building an insurance company (medical management, claims, member services, compliance, actuarial, IT) on top of a hospital. That's why the pathway climbs deliberately: each stage builds a slice of that org and proves it pays before you add the next.

EWhat it looks like for Redlands Health — structures by scenario

The same entities from Section A, drawn as Redlands Health would actually be organized at each rung of The Pathway — and the license each scenario needs.

First: "foundation" means two different things Don't conflate them. RCH today has (or can have) a philanthropic hospital foundation — a 501(c)(3) that raises money for the hospital; it is NOT a medical group and needs no care license. A 1206(l) medical foundation is a completely separate clinical entity that operates clinics and contracts a physician group (the legal way around Corporate Practice of Medicine). You can have both at once — they do unrelated jobs.
NFP hospital (CDPH) Philanthropic foundation Medical foundation 1206(l) Physician group (PC) MSO CIN / IPA RBO (risk) Health plan (Knox-Keene) External party
Scenario 0 — Today · what RCH already is
raises funds administers Redlands Community Hospital NFP 501(c)(3) acute-care hospital License: CDPH hospital (held) RCH Foundation Philanthropic fundraising arm Not a medical group · no license Employee Health Plan Self-funded · Cigna ASO ~1,405 lives · no license

License needed: CDPH hospital only — the employee plan is self-funded (ASO), which needs no plan license.

Scenario 1 — Direct-to-employer · Pathway Stage 1
operates direct contracts Redlands Community Hospital NFP acute-care hospital License: CDPH Direct Employer Contracts Bundles · COE · near-site clinic No license required Self-funded employers 12 in-city · pay RCH directly External party

License needed: None

Scenario 2A — Delivery network via 1206(l) Medical Foundation · Stage 2, Track A
supports sponsors / affiliates prof. services agmt Redlands Community Hospital NFP acute-care hospital License: CDPH RCH Foundation Philanthropic — NOT a med group Fundraising only RH Medical Foundation 1206(l) · operates clinics No DMHC license · CPOM-OK Medical Group (PC) Physician-owned · 40+ MDs 10+ specialties · ⅔ full-time

License needed: None (CPOM-compliant) — note both foundations coexist and do different jobs.

Scenario 2B — Delivery network via Friendly-PC + MSO · Stage 2, Track A (alternative)
owns management services agreement Redlands Community Hospital NFP acute-care hospital · CDPH License: CDPH Redlands Health MSO RCH-owned · back office No license · no clinical control Medical Group (PC) Physician-owned employed core Holds all clinical control CIN / IPA Aligned independent physicians Contracts + services

License needed: None (CPOM-compliant) — the MSO is where RCH builds capability; clinical control stays in the PC.

Scenario 3 — Take risk (RBO under a plan) · Stage 3
global capitation (risk) institutional services pays provider claims Contracting Health Plan A licensed payer (e.g., Anthem) Holds the member coverage Redlands Community Hospital NFP acute-care hospital License: CDPH RCH Medical Group = RBO Takes global capitation Restricted Knox-Keene + solvency Network providers Paid by the RBO Foundation/PC + independents

License needed: Restricted / Limited Knox-Keene (triggered by taking global risk) + DMHC solvency reporting.

Scenario 4 — Own the plan (the end-state system) · Stage 4
sells coverage Redlands Health NFP parent / system Holds the affiliated entities Redlands Community Hosp. Acute care + ED + Hosp-at-Home License: CDPH Redlands Health Plan Provider-sponsored plan FULL Knox-Keene + reserves Delivery network Med. Foundation/PC + MSO + CIN CPOM-compliant Employers · City · Members Buy Redlands Health coverage External party ⚠ Affiliations/acquisitions to assemble this trigger CA Attorney General + OHCA (AB 1415) review.

License needed: Full Knox-Keene for the plan + CDPH (hospital) + CPOM-compliant delivery network. The Health Plan contracts with / capitates the delivery network and sells coverage to employers, the City, and members.

Summary — entities and licenses by scenario

ScenarioNew entity introducedLicense needed
0 · TodayHospital + philanthropic foundation + ASO employee planCDPH only
1 · Direct-to-employerContracting arm / near-site clinicNone
2A · Medical Foundation1206(l) medical foundation + physician group (PC)None (CPOM)
2B · PC + MSORCH-owned MSO + physician PC + CIN/IPANone (CPOM)
3 · Take riskRBO (the medical group taking global capitation)Restricted Knox-Keene
4 · Own the planRedlands Health Plan (provider-sponsored)Full Knox-Keene + AG/OHCA

For comparison — how Kaiser is built

Kaiser is the model the end-state reaches toward — full vertical integration — but closed. Note it uses the same CPOM workaround you would: the plan and hospitals don't employ the doctors; a physician-owned medical group does, under an exclusive contract.

Kaiser Permanente — three interlocking entities
premiums capitation / budget exclusive contract Members · Employers Buy Kaiser coverage External party Kaiser Foundation Health Plan Nonprofit insurance arm Holds the Knox-Keene license Kaiser Foundation Hospitals Nonprofit · owns the hospitals Provides facilities Permanente Medical Group For-profit · physician-owned PC Employs the doctors · CPOM-OK

Closed network: members may use only Kaiser facilities and Permanente physicians — exactly why ~40% of local lives are not capturable (see Market Opportunity).

Kaiser vs. Redlands Health Same integrated architecture — plan + hospitals + physician group — but the opposite philosophy. Kaiser is closed (you must use Kaiser) and optimized for efficient sick-care; Redlands Health would be open (community access) and whole-person, prevention-first. That openness is the wedge — and the reason physician supply / network adequacy is the gating constraint, since unlike Kaiser we don't own a captive, exclusive medical group.

Diagrams are conceptual entity/license maps, not org charts or legal opinions. Exact entity design (e.g., 1206(l) vs PC+MSO, parent/affiliation structure) must be set with California health counsel.

Caveat. Staffing ranges are illustrative planning figures synthesized from California regulatory requirements and standard health-plan operating models — not a workforce plan, and not legal, actuarial, or HR advice. Actual headcount depends heavily on delegation strategy, covered lives, and product mix. Validate with health-plan operations and legal counsel.